How to Hire a Basement Waterproofing Contractor

by | Sep 18, 2018 | Basement

All contractors are not created equal, and if you have a cracked foundation, a sagging floor, or your basement waterproofing isn’t as good as it should be, you’ll want to find the most skilled contractor to repair it. Yes, you might have a family handyman nearby, but for something that impacts the very foundation of your home, such as cracks and bulges resulting from water coming in, it is imperative that you get the job done right.

Choosing a contractor is not as easy as looking at user reviews on the internet or responding to an advertisement. These are OK places to start your search, but to find the best waterproofing contractor for your needs, take your time and do a little research. Never choose a contractor based on cost alone.


General contractors may not have the expertise to waterproof your basement in such a way that you won’t have major issues after the repairs. Seek a company that specializes in basement and foundation repair, such as Acculevel. Many cracked foundation issues arise from an inadequate job done in the first place. If you can find a specialist who guarantees his or her work, that’s even better. It speaks of confidence in workmanship.

Ask what products the contractor uses to waterproof and fix wall cracks and sagging floors, then look up the quality and effectiveness of those products on independent consumer websites. If the contractor is not using products designed for waterproofing, or using products the correct way, move on to someone else.

Background Check

Confidence in skills is great, but to make sure the waterproofing contractor you are considering is qualified to make the required repairs, ask to see certifications or licenses. If you are dealing with a mold problem, a certification in mold mitigation such as Acculevel has is important.

All contractors should be licensed to work in their states. Ask to see the license. Also, ask if the contractor is insured or bonded. You want a failsafe in case something goes wrong. Check if the contractor is listed with the Better Business Bureau (BBB). Businesses aren’t required to be on the BBB, but if he or she is, you can see if anyone has lodged a complaint against the contractor via the BBB website.

Customer Satisfaction

Many contractors keep a list of customer references. Your job is to figure out which are honest. Some unscrupulous contractors pay for positive referrals or use family or friends. While family and friend references are fine, you need to determine if the feedback is genuine or just enthusiasm for a loved one. Star ratings and user reviews also may be bogus — whether positive or negative. Watch out for competitor comments and internet trolls.

Word of mouth and personal interaction are the easiest ways to determine if a contractor is right for you. Check with satisfied neighbors or nearby companies you know had waterproofing done. Meet with the contractor and preferably someone who will do the actual work if the contractor only supervises. Get a feel for how they treat you and view your home’s needs.

Contractor Honesty

Never go with a contractor who suggests you do or purchase something unrelated to what you need him or her to do. For example, if you want to fix a cracked foundation but the contractor tells you that you need to replace all the ductwork in the basement, be on guard. Every repair should be directly related to waterproofing your basement and/or foundation.

If the contractor hesitates when answering any of your questions, determine if it’s because he or she is thinking about a thorough answer, or just doesn’t have an answer. A good contractor specializing in waterproofing can answer all your questions, period. Some contractors either speak in layman’s terms or business vernacular. If you don’t understand what is being said or you are familiar with the terminology and want to speak on a more complex level, tell the contractor. You need to know exactly with what you will be dealing.

Acculevel Values Honesty

Serving the Midwest since 1996, family-owned and operated Acculevel prides itself on being honest contractors specializing in mold mitigation, groundwater seepage, and cracked or unlevel foundations. We believe in being truthful with the customer and only doing quality work that needs to be done to solve a customer’s home issues. Our personnel arrive for work on time, do not perform unnecessary repairs, and stand by all previously agreed-on charges. If you live in Indiana, Kentucky, Illinois, or Michigan and need a waterproofing contractor, give us a call at 866-669-3349 or email us at [email protected].

Over her twenty year career, Kelly has worked in a wide variety of fields: secondary education, nursing, biology, elder care, the postal service, multicultural development, and academia. She has developed a skill for translating industry-specific jargon into everyday language. Her goal is to share the knowledge and experience of the Acculevel team with homeowners, in a way that is both engaging and informative.

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