866-953-1501

Skilled Service Technician

Salary:

$45,000-$55,000 annually, plus bonuses

Position Type:

Full-time, permanent

Job Location:

Lafayette, IN

Location Type:

Remote, on-the-road

Description:

We are looking for a skilled service technician who can perform a thorough home inspection, provide regular maintenance on Acculevel products, assess the repairs made, investigate the customer’s complaint, and determine the best course of action that will lead to a satisfied customer experience.

Come work for a family-owned and operated business that helps people protect their greatest investment: their homes. Acculevel is the premier foundation repair and waterproofing company in the central midwest. Indiana-based, our service area includes Indiana, Illinois, Kentucky, Ohio and Michigan.

Our priorities are to invest in the success of our employees while providing exceptional service to our customers. This is a true team environment; we are growing rapidly and seeking the right people to help us grow our business while maintaining exceptional standards of customer service.

Responsibilities:

  • Build & maintain relationships with customers & co-workers
  • Be an expert on all Acculevel products/services
  • Resolve conflict with unhappy customers
  • Evaluate potential misdiagnosis or under-diagnosis of an issue
  • Present best and most accurate solution to homeowner
  • Negotiate costs of new or additional work that may have become necessary

Requirements:

  • Excellent verbal/written communication skills
  • Problem-solving skills are a must
  • Ability to work independently without a lot of supervision
  • Valid driver’s license
  • Physically able to inspect crawl spaces, basements, etc.
  • Comfortable using or being trained to use customized software & technology
  • Background check and drug screening are part of our hiring process.

Qualifications:

  • Plumbing and/or electrical knowledge is preferred

Education:

  • High school or equivalent (Preferred)

Experience:

  • 3-5 years of sales experience
  • 3-5 years with the building trades, preferably in foundation systems, water drainage, and concrete work.
  • 3-5 years of customer relations experience

Benefits:

  • Health, dental, vision, & 401K matching
  • Hotel costs and per diem for food if staying overnight
  • Work cell phone and iPad
  • All necessary tools & equipment
  • Acculevel branded polo shirts
  • Paid time off

Supplemental pay types:

  • Bonus pay
  • Commission pay

Schedule:

  • Monday to Friday
  • Weekend availability

COVID-19 considerations:

All skilled service technicians are equipped with PPE to protect them while on the job.

How to Apply

Acculevel Service Areas

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