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Call Center, Part-time Appointment Specialist

Salary:

$11-13/hour + bonuses

Position Type:

part-time: nights & Saturdays

Job Location:

Remotely, after in-office training

Description:

We are looking for a part-time Call Center Representative! You’ll manage inbound and outbound calls and record appointments in the customer database. Acculevel is the premier foundation repair and waterproofing business in the Midwest that has been family-owned and operated since 1996. Acculevel is based in Rossville, IN and services Indiana and parts of Illinois, Michigan, Ohio and Kentucky. Come join our team and be part of the Acculevel family!

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Set Sales Appointments
  • Perform customer follow ups with a variety of information
  • Follow communication “scripts” when handling different topics
  • Identify customer needs and clarify information
  • Build sustainable relationships and engage customers by going the extra mile
  • Keep records of all conversations in our call center database
  • Meet daily personal and team qualitative and quantitative targets

Requirements:

  • Previous experience in a customer support role
  • Track record of over-achieving quotas
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • People person and team player

Benefits:

  • Competitive hourly wage + bonuses
  • Employee training development and advancement opportunities
  • Remote work, after initial training in office

Schedule:

  • Monday to Friday, 5 PM – 9 PM
  • Saturdays, 8 AM – 4 PM

How to Apply

Please apply to posting listed on Indeed

Acculevel Service Areas

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